A RELIABLE PARTNER FOR CARGO TRANSPORTATION IN ESTONIA AND THROUGHOUT EUROPE

• Receiving a call or request:

The client calls the agency or leaves a request on the website.

• Collecting information:

The operator asks questions about the type of cargo, volume, place of departure and destination, date and time of transportation.

• Provision of information:

The operator explains the terms of service, answers the client's questions and offers possible options.

• Cost calculation:

Based on the information collected, the operator provides a preliminary cost of the service, taking into account the type of cargo, distance and additional services (packaging, unloading, etc.).

• Placing an order:

If the client agrees with the offer, the operator processes the order by filling out the necessary documents.

• Signing the contract:

Depending on the terms of work, a contract for the provision of services may be signed, which specifies all the terms and obligations of the parties.

• Setting the date and time:

The operator agrees with the client on the date and time of transportation, clarifies the details.

• Selection of transport:

The manager selects the appropriate transport depending on the volume and type of cargo.

• Notify the team:

Loaders and drivers are notified of the upcoming pickup, as well as the details of the cargo and route.

• Prepare packaging (if necessary):

If the cargo requires packaging, the team prepares everything necessary (packaging materials, tools, etc.).

• Loading:

Loaders arrive at the location, load the cargo into the vehicle, ensuring safety and security.

• Transportation:

The cargo is delivered to the specified location, while the driver complies with all traffic rules and the terms of the contract.

• Unloading:

Upon arrival at the unloading site, the team carefully unloads the cargo, checking its integrity.

• Signing of documentation:

The client signs the certificate of completion, confirming that the cargo was delivered in proper condition.

• Quality control:

The manager contacts the client to obtain feedback on the quality of the service and satisfaction.

• Working with reviews:

If necessary, resolving emerging issues or complaints.